Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 33)

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A.Monitoring and event management

B.Information security management

C.Continual improvement

D.Service level management

Which practice identifies metrics that reflect the customer's experience of a service?

A.Problem management

B.Continual improvement

C.Service level management

D.Service desk

Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

A.IT asset management

B.Service configuration management

C.Service desk

D.Monitoring and event management

Which BEST describes the purpose of the 'improve' value chain activity?

A.To organize a major improvement initiative into several smaller initiatives

B.To make new and improved services and features available for use

C.To ensure a shared understanding of the vision and improvement direction for all products and services

D.To continually improve all products and services across all value chain activities

Which two practices interact the MOST with the service desk practice?

A.Deployment management and change enablement

B.Change enablement and incident management

C.Service request management and deployment management

D.Incident management and service request management

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