Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 29)

Question 136

Which statement about the 'continual improvement model' is CORRECT?

A.The flow of the model helps organizations to link improvements to its goals

B.Organizations should use an additional model or method to link improvements to customer value

C.Organizations should work through the steps of the model in the sequence in which they are presented

D.The model is applicable to only certain parts of the service value system

Question 137

Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A.Information security management

B.Monitoring and event management

C.Change control

D.Incident management

Question 138

Which function is responsible for the management of a data centre?

A.Technical management

B.Facilities management

C.Service desk

D.Application management

Question 139

Which dimension of service management considers the workflows and controls needed to deliver services?

A.Value streams and processes

B.Organization and people

C.Partners and suppliers

D.Information and technology

Question 140

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

A.Service consumption

B.Service provision

C.Service offering

D.Service management

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