A.The flow of the model helps organizations to link improvements to its goals

B.Organizations should use an additional model or method to link improvements to customer value

C.Organizations should work through the steps of the model in the sequence in which they are presented

D.The model is applicable to only certain parts of the service value system

A.Information security management

B.Monitoring and event management

C.Change control

D.Incident management

A.Technical management

B.Facilities management

C.Service desk

D.Application management

A.Value streams and processes

B.Organization and people

C.Partners and suppliers

D.Information and technology

A.Service consumption

B.Service provision

C.Service offering

D.Service management