Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 6)

How does information about problems and known errors contribute to 'incident management'?

A.It removes the need for regular customer updates

B.It enables quick and efficient diagnosis of incidents

C.It removes the need for collaboration during incident resolution

D.It enables the reassessment of known erros

Which statement about the 'service request management' practice is CORRECT?

A.Financial authorization is sometimes required for service requests

B.Additional approval is sometimes needed for restoration of service

C.A new workflow is created for each type of request

D.Service requests are fulfilled using simple workflows

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A.The ability to discover and respond to failure earlier

B.Understanding the customer's perception of value

C.Understanding the current state and identifying what can be reused

D.Standardization of practices and services

Which function is responsible for the management of a data centre?

A.Technical management

B.Service desk

C.Application management

D.Facilities management

Which is a financially valuable component that can contribute to the delivery of a service?

A.Configuration item

B.Sponsor

C.IT asset

D.Service offering

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