Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 8)

Which of the following is the MOST important 'or effective incident management?

A.Collaboration tools and techniques

B.Automated pipelines

C.A variety of access channels

D.Balanced scorecard review

Which dimension of service management considers the workflows and controls needed to deliver services?

A.Partners and suppliers

B.Information and technology

C.Value streams and processes

D.Organization and people

What term is used to describe the functionality of a service?

A.Output

B.Outcome

C.Utility

D.Warranty

Which is a purpose of the 'engage' value chain activity?

A.Ensuring the continual improvement of services

B.Ensuring that the organization's vision is understood

C.Providing transparency and good relationships

D.Meeting expectations for quality, costs and time-to-market

Which is part of the value proposition of a service?

A.Costs removed from the consumer by the service

B.Costs imposed on the consumer by the service

C.Outputs of the service received by the consumer

D.Risks imposed on the consumer by the service

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