Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 9)

When should a workaround be created?

A.When a potential permanent solution has been identified

B.As soon as possible, once the incident is logged

C.When a problem cannot be resolved quickly

D.After the resolution of a problem

What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

A.Restricting information about the improvement to essential stakeholders only.

B.Increasing collaboration and visibility for the improvement.

C.Involving customers after all planning has been completed.

D.Engaging every stakeholder group in the same way, with the same communication.

Which does the ITIL service value system discourage?

A.Coordinated authorities and responsibilities

B.Organizational silos

C.Interfaces among practices

D.Organizational agility

Which is a purpose of release management?

A.To make new and changed services available for use

B.To handle user-initiated service requests

C.To move hardware and software to live environments

D.To protect the organization's information

Why should incidents be prioritized?

A.To ensure that incidents with the highest business impact are resolved first

B.To identify which support team the incident should be escalated to

C.To encourage a high level of collaboration within and between teams

D.To help automated matching of incidents to problems or known errors

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