A.An emergency change

B.An organizational change

C.A normal change

D.A standard change

A.Incident management

B.Change enablement

C.Service desk

D.Service level management

A.Customer portfolio, service catalogue and retired services

B.Customer portfolio, configuration management system and service catalogue

C.Service pipeline, service catalogue and retired services

D.Service pipeline, configuration management system and service catalogue

A.Change enablement

B.Service desk

C.Service level management

D.Continual improvement

A.Ensure the continual improvement of practices across all value chain activities

B.Ensure a shared understanding of the improvement direction for services across the organization

C.Ensure services continually meet expectations for quality costs, and time to market

D.Ensure continual engagement and good relationships with all stakeholders