A.Normal change

B.Change model

C.Slandaid uhar ye

D.Emergency change

A.The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

B.The naming convention and expected frequency of each type of release

C.The process owner and process manager for each type of release

D.The roles and responsibilities for incident and problem resolution

A.A change schedule

B.A continual improvement register

C.An incident record

D.A service level agreement

A.Service request management

B.Change enablement

C.Incident management

D.Monitoring and event management

A.Problem management

B.Information security management

C.Service configuration management

D.Change enablement