Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 53)

Question 256

Which is an input to the service value system?

A.The system of directing and controlling an organization

B.A model to help meet stakeholders expectations

C.Recommendations to help an organization in all aspects of its work

D.A need from consumers for new or changes services

Question 257

Which is a use of the change schedule?

A.Assigning resources to changes

B.Deciding the approval authority for changes

C.Automating the change process

D.Creating change models

Question 258

Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services

A.risk

B.configuration item

C.change

D.problem

Question 259

Which term is used to describe removing something that could have an effect on a service?

A.A change

B.An incident

C.An IT asset

D.A problem

Question 260

How are target resolution times used in the 'incident management' practice?

A.They are established, reviewed, and reported to ensure that customers are happy with the service

B.They are agreed, documented, and communicated to help set user expectations

C.They are initiated, approved, and managed to ensure that predictable responses are achieved

D.They are scheduled, assessed and authorized to reduce the risk of service failures

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Question 256

Question 257

Question 258

Question 259

Question 260

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