Free Access ITIL.ITIL-4-Foundation.v2025-04-29.q331 Practice Test (Page 55)

Which statement about problems is CORRECT?

A.Problems are not related to incidents.

B.Problems must be resolved quickly in order to restore normal business activity.

C.Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

D.Problem prioritization involves risk assessment.

What is the primary focus of business capacity management?

A.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

B.Review of all capacity supplier agreements and underpinning contracts with supplier management

C.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

D.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

Which is an input to the service value system?

A.The system of directing and controlling an organization

B.A model to help meet stakeholders expectations

C.Recommendations to help an organization in all aspects of its work

D.A need from consumers for new or changes services

What describes the steps needed to create and deliver a specific service to a consumer?

A.Service level management

B.Practices

C.A value stream

D.Service management

Which ITIL concept helps an organization to make good decisions?

A.Service value chain

B.Practices

C.Guiding principles

D.Four dimensions of service management

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