Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 75)

Question 366

What helps diagnose and resolve a simple incident?

A.The use of scripts

B.Rapid escalation

C.Formation of a temporary team

D.Problem prioritization

Question 367

Which practice needs people who understand complex systems and have creative and analytical skills?

A.Service level management

B.Change enablement

C.Problem management

D.Service request management

Question 368

The MAIN purpose of the Service Portfolio is to describe services in terms of?

A.Functionality

B.Business Value

C.IT Assets

D.Service Level Requirements

Question 369

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A.measured

B.rewarded

C.managed

D.defined

Question 370

What are underpinning contracts used to document?

A.The provision of goods and services by third party suppliers

B.The provision of IT services or business services by a service provider

C.Metrics and critical success factors (CSFs) for internal support teams

D.Service levels that have been agreed between the internal service provider and their customer

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Question 366

Question 367

Question 368

Question 369

Question 370

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