A.The Finance department

B.The Service Level Manager

C.The Customer

D.The Service Provider

A.A change model

B.A normal change

C.An emergency change

D.A standard change

A.Value realization

B.The application of practices

C.Customer engagement

D.Service value streams

A.The design of market spaces

B.Explanation:
QUESTIONNO: 71
Where would you expect incident resolution targets to be documented?
A. A service level agreement (SLA)
B. A request for change (RFC)
C. The service portfolio
D. A service description

C.The design of the service portfolio, including the service catalogue

D.The design of the technology architectures

E.The design of new or changed services

A.People,Process, Products, Technology

B.People, Process, Partners, Suppliers

C.People, Process, Products, Partners

D.People, Products, Technology, Partners