Which statement about problems is CORRECT?

Which is a risk that might be removed from a service consumer by an IT service?

Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals

Which process works with change management to ensure only authorized components are used?

Which process is responsible for managing all service requests from users?