Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 72)

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A.To proactively prevent all outages to IT services

B.To design and build processes which will meet business needs

C.To decide how IT will engage with suppliers during the service lifecycle

D.To deliver andmanage IT services at agreed levels to business users and customers

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A.Keep it simple and practical

B.Collaborate and promote visibility

C.Optimize and automate

D.Start where you are

Where should all master copies of controlled software and documentation be stored?

A.In the definitive production library

B.In the definitive media library

C.In the definitive software library

D.In the definitive security library

Why is it important for service providers to understand patterns of business activity (PBA)?

A.Demand for the services delivered by service providers are directly influenced by PBA

B.IT service providers CANNOT schedule changes until they understand PBA

C.PBAare based on organizational roles and responsibilities

D.Understanding PBA is the only way to enable accurate service level reporting

What is the definition of "service management"?

A.A result for a stakeholder enabled by one or more outputs

B.A formal description of one or more services, designed to address the needs of a target consumer group

C.Join activities performed by a service provider and a service consumer to ensure continual value co- creation

D.A set of specialized organizational capabilities for enabling value for customers in the form of services.

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