Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

Which two statements about the 'service request management' practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests

What does 'change enablement' PRIMARILY focus on?

Which usually requires a team of representatives from many stakeholder groups?

What is included in the purpose of the 'release management' practice?