A.Identifying the cause of incidents and recommending related improvements

B.Authorizing changes to implement improvements

C.Making business cases for improvement action

D.Logging and managing incidents that result in improvement opportunities

A.Service desk

B.Monitoring and event management

C.Service level management

D.Continual improvement

A.The prediction of the future demand requirements for an activity, process or IT service

B.The result of carrying out an activity, following a process, or delivering an IT service

C.The design and development of the activities that make up a process or IT service

D.The inputs that trigger an action for an activity, process or IT service

A.Compliments can be handled as service requests

B.A new procedure is required for each new service request

C.Service requests can be used to restore service

D.Complex service request procedures should be avoided

A.The time that the customer indicates for service delivery

B.The service levels of the supplier

C.The consumer demand for the service

D.The time needed to realistically deliver the service