A.They capture customer demand for services

B.They contribute to the achievement of outcomes

C.They describe how the service performs

D.They consist of several outcomes

A.The implementation of a workaround

B.Providing a virtual server for a development team

C.An emergency change to apply a security patch

D.Managing an interruption to a service

A.Specific outcomes and impacts

B.Specific costs and outcomes

C.Specific risks and impacts

D.Specific costs and risks

A.Any component that needs to be managed to deliver a service

B.Any change of state that has significance for the management of a service

C.Any request from a user that is a normal part of service delivery

D.Any financially valuable component that contributes to a service

A.Problem identification, problem control, error control

B.Problem logging, problem classification, problem resolution

C.Problem analysis, error identification, incident resolution

D.Incident management, problem management, change control