In which two situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

What ensures that a service provider and a service consumer continually co-create value?

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?

Which is an activity of the 'problem management' practice?