Free Access EXIN.ITILFND_V4.v2026-06-20.q108 Practice Test (Page 15)

What may form part of a service request procedure?

A.The method of diagnosing the cause

B.Escalation to the appropriate change authority

C.The timescale for restoration of service

D.Authorization in accordance with a security policy

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A.Start where you are

B.Progress iteratively with feedback

C.Focus on value

D.Keep is simple and practical

Which practice balances management of risk with maximizing throughput?

A.Incident management

B.Continual improvement

C.Change enablement

D.Problem management

What is a configuration item?

A.Any change of state that has significance for the management of a service

B.Any component that needs to be managed in order to deliver an IT service

C.Any financially valuable component that can contribute to the delivery of an IT product or service

D.A problem that has been analyzed but has not been resolved

What type of change is MOST likely to be managed by the 'service request management' practice?

A.An emergency change

B.A standard change

C.An application change

D.A normal change

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