A.An organization should always use an approach that combines Lean, Agile and DevOps methodologies

B.An organization should always use a single technique to ensure metrics are consistent

C.An organization should always develop competencies in methodologies and techniques that will meet their needs

D.An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

A.Security breach

B.Failure of server hardware

C.Cost of purchasing servers

D.Service provider ceasing to trade

A.Problem analyst

B.Service level manager

C.Service desk agent

D.Change authority

A.A service consumer delivers outputs of the service

B.A service consumer delivers outcomes of the service

C.A service provider delivers outcomes of the service

D.A service provider delivers outputs of the service

A.Problem logging, problem classification, problem resolution

B.Incident management, problem management, change enablement

C.Problem analysis, error identification, incident resolution

D.Problem identification, problem control, error control