A.Partners and suppliers

B.Value streams and processes

C.Information and technology

D.Organizations and people

A.Acknowledge, classify, own

B.Schedule, assess, authorize

C.Diagnose, investigate, resolve

D.Initiate, approve, fulfil

A.Ensure services continually meet expectations for quality, costs, and time to market

B.Ensure continual engagement and good relationships with all stakeholders

C.Ensure a shared understanding of the improvement direction for services across the organization

D.Ensure the continual improvement of practices across all value chain activities

A.Service providers are able to respond more quickly to customer needs

B.The service provider gains a better understanding of the customer experience

C.The complexities of the service provider's IT systems are identified

D.Bottlenecks in the service provider's workflow are identified

A.Assessment results

B.Business objectives

C.Improvement plans

D.Measurable targets