Free Access Pegasystems.PEGAPCBA86V1.v2022-01-22.q124 Practice Test (Page 20)

Question 91

The primary purpose of a service level is to________

A.track assignment status over time

B.help ensure timely completion of assignments

C.assign cases to the appropriate case worker

D.generate service level reports

Question 92

You have a data page with customer data. The data page is configured to reload if it is older than one hour.
Which of the following best describes when the data page will reload ?

A.The data page reloads automatically one hour after it was created

B.The data page reloads automatically one hour after it was last accessed

C.The data page reloads on the next access one hour after it was created

D.The data page reloads on the next access one hour after it was last accessed

Question 93

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance byusing a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)

A.New customer obtains troubleshooting assistance by using a call center is a journey

B.Customer obtains troubleshooting assistance is a journey

C.Experienced customer obtains troubleshooting assistance by using the online forum is a journey

D.New customer obtains troubleshooting assistance by using a call center is a microjoumey

E.Customer obtains troubleshooting assistance is a microjoumey

F.Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

Question 94

You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective?
Response:

A.Pega Cloud

B.Direct Capture of Objectives (DCO)

C.Guardrail compliance

D.Approval process

Question 95

In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?
Response:

A.You can configure the user view for a step after you create the entire case life cycle.

B.You can configure the user view for a step any time after you configure the pick list data types.

C.You can configure the user view for a step before you start creating the case life cycle.

D.You can configure the user view for a step after you add that step to the case life cycle.

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Question 91

Question 92

Question 93

Question 94

Question 95

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