Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name thestep where the request is sent to the manager?

How do you configure an action set on a button to clear user selections and then review the previous actions on the case ?

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?

An application references a data element found in the Work-Class. How is this rule inherited by the application ?

The first stage of your process contains an assignment step. You need create a new custom user view with appropriate fields for this step. The quickest way to do this is via the__________. (Choose One)