Question 111

You have a requirement to add a bank checking account number field to a view. Routing numbers must contain nine digits. How would you configure the field to support this requirement? (Choose One)
  • Question 112

    A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?
    Response:
  • Question 113

    In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket. Where do you configure the service level to meet this requirement?
    Response:
  • Question 114

    We have an assignment service level that has the following configuration:Initial Urgency of the Assignment lOGoal -1 day -Urgency -15Deadline -3 days -Urgency -20 Passed Deadline -24 hours -Urgency 20If the systems creates an assignment with this service level associated to it on March lstat 9am, what will the urgency value be on March 4that 5pm? (Choose One)
  • Question 115

    A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition ?