Question 51

You have added a page list property named Dependents to a view in the Case Designer. This page list contains the property .Relationship. You want to display the list in the view and populate a field with the default value of Not Applicable.
How do you configure the pySetFieldDefaults data transform to meet this requirement?
Response:
  • Question 52

    Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
    - The customer service agent may request additional information from the customer.
    - The merchant is notified and given 15 days to dispute the fraud claim.
    - If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
    - If the fraud claim is rejected, the customer is notified and given 15 days to respond.
    Select the case life cycle design that follows the guidelines for identifying and naming stages.

    Response:
  • Question 53

    You have a requirement to add a bank routing number field to a view. Routing numbers must contain nine digits. How would you configure the field to support this requirement?
    Response:
  • Question 54

    An insurance company offers personal property insurance. Jewelry is a special type of personal property.
    Jewelry coverage requires that the user managing the request is trained to appraise jewelry.
    Assignments for jewelry appraisals must go to skilled users.
    Which routing approach would you use?
    Response:
  • Question 55

    In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available.
    During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.
    What is the best way to design routing so the correct interviewer is assigned the task?

    Response:
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