Verifiability of a requirement means the requirement _____________.
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How does an application determine the default action for a user at an assignment?
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Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership.
If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior?
(Choose Two)
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The goal milestone in a service level defines that amount of time _______.
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In the following partial case life cycle, a manager must contact a job applicant to schedule an interview.
The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the _______.

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