Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue.
The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart. Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal?
(Choose Three)
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An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
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When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator.
When selected, the case _____________.
(Choose One)
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Which two of the following methods can configure one stage in the case life cycle to advance to the next?
(Choose Two)
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You want to create a reusable font style for buttons, and links. To do this, you would create a ______.
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