A.A service

B.A case

C.A case type

D.A task

A.Verifying prospective employees work references

B.Declining offer to prospective employee

C.Offering job to prospective employee

D.Running a criminal background check

A.Button

B.Radion button

C.Checklist

D.Drop down

A.Content of an entail confirming a customer submission

B.The service level on expense reports

C.Business policies controlled by regularity compliance

D.Password validation standards

A.Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

B.Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

C.Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

D.Delegate a business rule so representatives can customize the email content as needed on a case-by- case basis.