Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields.
What three steps, when applied in combination, achieve the required testing? (Choose Three)

A company requires that patients receive status updates during processing of medical tests.
Patients are not users of the application.
You create the work party for the patient as an instance of which class?

A data page holds product information. The data page's Reload if older Than field is set to 15 minutes.
The data page is created at 06:12.
At 06:20 the user requests product information.
At 06:42 the user requests product information.
When is the data page reloaded?

How do you enable field-level auditing for properties?