A life insurance company has satellite offices in various countries. Each satellite office has a work queue.
Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residence.
Which routing approach supports this requirement?

An insurance claim case type is defined as follows:

If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?