A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?

Hotspot Question
An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.
To meet this requirement, you need to set the __________ in the service level to 5 days.

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

An insurance claim case type is defined as follows:

If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?