Free Access HDI.QQ0-301.v2022-04-26.q65 Practice Test (Page 6)

Question 21

One of your team members has just returned to the desk after another period of being off work due to illness. They appear irritable and untalkative. What do you think is the most likely reason for this?
(Choose 1)

A.They have found a new member of the team sitting at their desk.

B.The Service Desk is on the 3rd Floor and there is no lift.

C.They cycle to work through heavy traffic.

D.They are experiencing personal problems at home.

Question 22

What are two standard operational metrics for Change management?
(Choose 2)

A.How many RFCs have been discussed over a period of time.

B.How many CAB members attended meetings over a period of time.

C.How many RFCs have been rejected over a period of time.

D.How many RFCs have been submitted over a period of time.

Question 23

What is the primary benefit of monitoring incidents in the Service Desk?
(Choose 1)

A.Monitoring incidents allows you to address situations proactively.

B.Monitoring incidents keeps track of important customers.

C.Monitoring incidents allows you to react quickly to unforeseen situations.

D.Monitoring incidents keeps problems to a minimum.

Question 24

What is the most important factor when developing a workforce schedule?
(Choose 1)

A.Type of support to be provided.

B.Budget restraints.

C.Projected call volume.

D.Total workstations available.

Question 25

What is the primary objective of customer satisfaction surveys?
(Choose 1)

A.Customer satisfaction surveys establish a basis for future pay rises.

B.Customer satisfaction surveys determine if the Service Desk is following the SLA.

C.Customer satisfaction surveys demonstrate to senior management that the Service Desk is in demand.

D.Customer satisfaction surveys identify what customers feel is important.

Other Version: 1588HDI.QQ0-301.v2022-12-24.q71; 2138HDI.QQ0-301.v2022-06-06.q68

Latest Upload: 115Oracle.1Z0-1057-23.v2025-09-10.q47; 150Google.Professional-Cloud-Network-Engineer.v2025-09-09.q179; 131SAP.C-S4EWM-2023.v2025-09-08.q83; 156TheSecOpsGroup.CNSP.v2025-09-08.q20; 207CFAInstitute.ESG-Investing.v2025-09-08.q173; 155PECB.ISO-IEC-27001-Lead-Implementer.v2025-09-06.q132; 144Salesforce.Data-Architect.v2025-09-05.q216; 136Adobe.AD0-E605.v2025-09-05.q50; 177Nutanix.NCP-MCI-6.10.v2025-09-05.q55; 114Oracle.1z0-591.v2025-09-05.q104

Question 21

Question 22

Question 23

Question 24

Question 25

Download PDF File