A.Lower future insurance premiums.

B.Effective recovery of business systems.

C.Meeting regulatory requirements.

D.Improved management of risk and resources.

A.Organisational change management is a process designed to carry out changes to the organisations structure in a co-ordinated and project-based manner.

B.Organisational change management is a standard that guides development activities.

C.Organisational change management is the process designed to analyse activities to reduce or eliminate certain activities or costs.

D.Organisational change management is a strategic, integrated management system for achieving customer satisfaction.

A.The CIO has up to date information all the time.

B.SLA measures are never impacted.

C.IT risk is spread over two or more sites.

D.The whole IT organisation is aware of the business and service continuity plan.

A.The identification, selection and adoption of counter-measures to identified risks.

B.The identification of the stakeholders required to support the proposed activity.

C.The identification and selection of methods by which to undertake risk analysis.

D.The identification of risks and reporting on them.

A.The Service Desk monitors all incidents until they are closed.

B.The Service Desk passes all incidents to the problem management team.

C.The Service Desk documents all important customer requests for service.

D.The Service Desk determines the root cause of all incidents.