A customer calls from within your office complex. They are having trouble configuring the new order management software on their computer. It is 5:50 p.m., and your support desk closes at 6:00 p.m. What is the best method your analysts should use to resolve this problem?
(Choose 1)

You have a member of your team who is well liked by customers and staff alike, and you receive many compliments about him. What is the most likely reason for this?
(Choose 1)

What should be the focus for developing a Configuration Management process?
(Choose 1)

If your team is performing effectively, which three of these characteristics should they display?
(Choose 3)

What is the best reason for having security policies in a Service Desk?
(Choose 1)