Free Access HDI.QQ0-301.v2022-04-26.q65 Practice Test (Page 9)

Question 36

What are three key indicators that show that one of your team might be undergoing stress in their life?
(Choose 3)

A.They are often late for work and get irritable when it is mentioned.

B.They seem to get into a lot of arguments and are always very cynical.

C.They have a lot of folders open on their desk and always appear to have too much work to do.

D.They are supporting a new application that they dont like and are reluctant to talk to the development team about it.

Question 37

What is the most likely benefit of using IT asset management?
(Choose 1)

A.IT asset management improves the accuracy of the knowledgebase.

B.IT asset management allows you to determine the total cost of ownership for the Service Desk.

C.IT asset management minimises the impact that changes have on customers.

D.IT asset management protects the Service Desks assets in the event of a disaster.

Question 38

What are the two best descriptions of a team player?
(Choose 2)

A.A team player meets individual performance goals.

B.A team player is reliable, considerate and respectful of others.

C.A team player has a high customer satisfaction rating.

D.A team player is a person that can be relied upon.

Question 39

Following a team discussion about customer satisfaction levels, a team member approaches you with several ideas on how to better understand customer needs and expectations. You ask them to produce a presentation for the next team meeting. What three leadership characteristics did you use?
(Choose 3)

A.Encouraging participation.

B.Execution of plans.

C.Encouraging creativity.

D.Encouraging team building.

E.Effective delegation.

Question 40

Which two are key characteristics of an effective manager?
(Choose 2)

A.Demands extra effort to meet deadlines.

B.Continually champions the business goals and culture.

C.Understands business direction.

D.Develops effective procedures and implements them.

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Question 36

Question 37

Question 38

Question 39

Question 40

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