Question 66
Where would you be most likely to find a values statement?
(Choose 1)
(Choose 1)
Question 67
If you are looking to motivate your Service Desk staff, which of these statements most closely matches how you would want them to perceive you?
(Choose 1)
(Choose 1)
Question 68
Identify one of the key planning tasks a manager must carry out.
(Choose 1)
(Choose 1)