Free Access HDI.QQ0-301.v2022-06-06.q68 Practice Test (Page 10)

Question 41

Which of the following best demonstrates the success of Service Level Management?
(Choose 1)

A.Incident management is in place.

B.Management buy-in is obtained.

C.Internal charging is introduced.

D.Detailed OLAs are agreed and in place.

Question 42

Following a team discussion about customer satisfaction levels, a team member approaches you with several ideas on how to better understand customer needs and expectations. You ask them to produce a presentation for the next team meeting. What three leadership characteristics did you use?
(Choose 3)

A.Encouraging participation.

B.Encouraging creativity.

C.Effective delegation.

D.Encouraging team building.

E.Execution of plans.

Question 43

What is the best description of release management?
(Choose 1)

A.Release management is the capture and reuse of business and technical information.

B.Release management is a subset of change management that relates to hardware and software updates, upgrades, or rollouts.

C.Release management is concerned with tracking and resolving incidents related to new products or product upgrades.

D.Release management is a process that tracks all of an organisations property and resources using change management.

Question 44

What are three key indicators that show that one of your team might be undergoing stress in their life?
(Choose 3)

A.They have a lot of folders open on their desk and always appear to have too much work to do.

B.They seem to get into a lot of arguments and are always very cynical.

C.They are often late for work and get irritable when it is mentioned.

D.They are supporting a new application that they dont like and are reluctant to talk to the development team about it.

Question 45

What is a key benefit of change management?
(Choose 1)

A.An increased number of changes.

B.Minimised service disruption.

C.A reduction in the number of problems.

D.An accurate Configuration Management Database (CMDB).

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Question 41

Question 42

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Question 45

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