Free Access HDI.QQ0-301.v2022-06-06.q68 Practice Test (Page 6)

Which of these models could you best use in an IT support environment?
(Choose 1)

A.Distributed contact centre.

B.Virtual distributed Service Desk.

C.Virtual support desk.

D.Business support desk.

Which two of these are not core activities of IT Service Continuity Management?
(Choose 2)

A.Finding the correct offsite backup storage location.

B.Updating ongoing operational procedures.

C.Business Impact Assessment.

D.Appointment and training of fire marshals.

E.Implementing standby arrangements.

Which is considered to be a business best practice quality model?
(Choose 1)

A.HDI certification.

B.COBIT.

C.CMM.

D.Six Sigma.

What is the primary goal of problem management?
(Choose 1)

A.The primary goal of problem management is to resolve incidents quickly.

B.The primary goal of problem management is to eliminate the cause of incidents.

C.The primary goal of problem management is to reduce the number of incidents.

D.The primary goal of problem management is to restore normal service.

What metric is not expected from Incident Management?
(Choose 1)

A.SLA performance.

B.Number of service requests.

C.Fix and response times.

D.Number of RFCs.

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