A company CEO meets with key customers to learn how they can be better served Alter discovering that some executive team members disagree with each other, the CEO asks the program management office (PWO) to develop a program to better serve key customers based on their strategic importance to the company's long-term goals.
What should the program manager do to establish and successfully manage the program's direction?

An organization is embarking on a new program aligned with its strategic objectives The new program has a High level of risk due to the rapidly changing technical landscape in which the organization operates The organization has mature program management capabilities, as measured by its resources, intellectual assets, and management processes.
Given the organization's history of delivering successful programs, what should the program manager do as part of the planning process?