Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

How would you capture and track a lead referral?

Can you delete a content file that is associated with a content delivery?

Northern Trail Outfitters (NTO) sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on the opportunity. What solution should the consultant recommend to facilitate the collaboration of the lead sales representative and team members?

CORRECT TEXT
Import 100 leads/mo - need to preventdups.
a.Import using import wizard
b.Run script in external DB to identifydups.
c.Import leads & use global search to identifydups.
d.Export existing leads using a report & scrub prior to re-import