Free Access Salesforce.Sales-Cloud-Consultant.v2022-03-16.q146 Practice Test (Page 16)

Question 71

Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

A.Update the case status field values.

B.Route cases toagents in an alternate center.

C.Disable the Interactive Voice Response (IVR) system.

D.Monitor service level agreements (SLAs) and notify customers.

E.Deliver training on case handling for contingent staff.

Question 72

CORRECT TEXT
If a user is deactivated what happens to their Chatter settings?

Question 73

What are some use cases for using Sites?

Question 74

Northern Trail Outfitters (NTO) wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team. NTO currently has a private sharing model.
How should the documents be shared efficiently and securely?

A.Uploaded to Salesforce Files from the opportunity record

B.Emailed to the sales team on the opportunity record

C.Uploaded to Salesforce Files and shared with the field sales organization

D.Uploaded to a library that is shared with the field sales organization

Question 75

Match this tip with its design consideration. "Use alerts sparingly"

A.Reduced clicks

B.Tab and field naming

C.Minimized redundant data entry

D.Workflow rules and approvals

E.Record types and page layouts

F.Search

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Question 71

Question 72

Question 73

Question 74

Question 75

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