Free Access Salesforce.Sales-Cloud-Consultant.v2022-05-24.q399 Practice Test (Page 6)

Question 21

Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the
quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

A.Create a group of super users that will evaluate and manage articles.

B.Contact Salesforce to send a report on article efficacy.

C.Install Knowledge Base Dashboards and Reports AppExchange package.

D.Send out a monthly survey to customers requesting feedback.

Question 22

Which of the following can be synced with Salesforce for Outlook? (Select all that apply)

A.Accounts

B.Contacts

C.Events E.Emails

D.Tasks

Question 23

Which of the following stage should be matched with the Forecast Category "Closed"?

A.Early pipeline stages

B.Closed and Won

C.Mid pipeline

D.Closed and Lost

E.Late pipeline stages

Question 24

Universal Containers has a complex sales process that requires two different sets of sales stages for opportunities with an opportunity amount above or below USD $100,000. What should a consultant recommend to meet this requirement?

A.Create two sales processes, two opportunity record types, and a workflow rule triggered by the opportunity amount.

B.Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.

C.Create one sales process and a validation rule that evaluates opportunity amount to determine the appropriate sales stage.

D.Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales process.

Question 25

Once you save a PDF quote, the file is automatically emailed to thecustomer.

A.True

B.False

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Question 21

Question 22

Question 23

Question 24

Question 25

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