A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 forsupport.
Which action should be taken to reduce the call volumes and escalations?

A company needs to enable a community to better engage with its customers. The key aspects of the community will include Cases, Knowledge, and Community Discussions. The company wants to quickly enable the community via a template. Which template should the company use?

Universal containers use forecasts and closes business monthly, and it needs to store the details of open
opportunities weekly. The sales management team wants to analyze how the sales funnel is changing
throughout the month. What should a consultant recommend to meet this requirement?

Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application. What should a consultant recommend?

Customizable Forecasting must be enabled by Salesforce.com Support. True or False.