Free Access Oracle.1Z0-1064-20.v2022-04-11.q27 Practice Test (Page 2)

Question 1

Which two are true characteristics about the lifecycle of a service request?

A."Customer working" is one of the five seeded status types.

B.Users can reopen a service request when the status is set to "Closed".

C.If required, users can manually set the "Closed" status for a service request.

D.Users can reopen a service request when the status is set to "Resolved".

E."Closed" status is set by an automatic job after a specified number of days.

Question 2

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A.enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

B.is required for every DCS instance

C.is real time

D.also synchronizes userIDs and passwords between DCS and Engagement Cloud

Question 3

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A.Obtain the Change Password Link and add it to your DCS page.

B.Enable the "Password Reset" option in the User Administration component.

C.Add the Password Reset component to your DCS application.

D.Instruct users that they can only change their password by chatting with an agent.

Question 4

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A.Add fields from the advanced search functionality.

B.Create several personalized searches and create them to each other.

C.Create a new search through the application composer.

D.Grant the agent Administrator permissions to add new search filters.

Question 5

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A.2,4,3,1

B.1,2,3,4

C.1,3,2,4

D.3,2,4,1

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