Free Access Oracle.1Z0-1064-20.v2022-04-11.q27 Practice Test (Page 5)

Question 16

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A.The environment was not provisioned correctly and the service module is missing.

B.There are no specific e-mail tasks available.

C.The team members have not established the e-mail feature on the Offerings page.

D.The team members don't have the Email Administrator Role provisioned.

Question 17

Which three statements are true about building Digital Customer Service (DCS) applications?

A.Only one version of a DCS application can be active in production at any time.

B.Many DCS applications can be active in production at the same time.

C.DCS application can be embedded in other sites.

D.DCS includes a "reference implementation template" that illustrates recommended implementation practices.

Question 18

In which three situations can default coverage be applied?

A.to a specific customer account

B.for a specific period of time

C.globally, to all service requests that do not have any other coverage

D.for a specific SR category

E.for a specific SR status

Question 19

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

B.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

C.The batch job for recommendations has not been executed.

D.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

E.The profile CSO_ENABLE_SVC_KMHOME is set to Y.

Question 20

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

B.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

C.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

D.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

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