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Oracle Certification
1Z0-1064-20 Exam
Oracle.1Z0-1064-20.v2022-04-11.q27 Practice Test
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Question
26
Which three types of data are included in the interaction associated with a normal call flow?
A.
Service Request create date
B.
Channel
C.
Agent name
D.
Start time of the call
E.
Contact name
Correct Answer:
A,C,E
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Question
27
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
A.
Chat with an Agent about a Service Request.
B.
Add a message to a Service Request.
C.
Delete a Service Request.
D.
Create a Service Request.
E.
View and edit attachments to a Service Request.
Correct Answer:
A,C,D,E
Comment:
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Name:
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