A.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

B.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

C.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

D.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

E.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

A.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

B.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

C.DCS is a visual development tool for creating applications in VBCS.

D.VBCS is a visual development tool for creating applications in DCS.

A.Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

B.The hierarchical structure of the categories helps to improve the service request classification.

C.Categories facilitate the assignment of an agent to the service request.

D.Categories determine the steps an agent must follow to close the service request.

E.Filter the selection of the product related to the service request, when filtering by a particular category.

A.Reports

B.Objects

C.Object workflow

D.Icons

E.Fields

F.Themes

G.Exports

H.Roles and privileges

A.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

B.Lock the Profile Option for editing.

C.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

D.Select View > Detach.

E.Modify the Profile Value and save.

F.Unlock and publish the new selected profile value.