Free Access Oracle.1Z0-1064-20.v2022-04-11.q27 Practice Test (Page 6)

Question 21

Which three statements are true?

A.Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

B.Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

C.Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

D.Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Question 22

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A.The only Vertical Toolbar that you can enable is the Notifications Toolbar.

B.You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

C.The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

D.The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

Question 23

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A.Resolution is due on Saturday, 2 PM EST.

B.First Response is due on Friday, 12 noon EST.

C.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

D.If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Question 24

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A.Do not choose any optional criteria columns.

B.Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

C.Choose all optional result columns.

D.Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

Question 25

Which option describes the automated page presentation for incoming calls?

A.a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

B.a feature that displays a detailed caller profile based on your customer's country when you answer your phone

C.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

D.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

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Question 21

Question 22

Question 23

Question 24

Question 25

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