A.Ask the agent to log in to the application again.

B.Remove the existing navigation sets and reassign them.

C.Check the agent profile for whether the appropriate navigation

D.Select the Reset Navigation Set to Profile Default option.

A.Select the corresponding pull policy.

B.Select the Chat check box that is associated with an agent's staff account.

C.Configure advanced routing.

D.Enable the engagement engine.

E.Select the Pull Chat check box in the chat profile.

A.Create a custom incident milestones report and add it to a custom incident workspace

B.Add all the holidays observed by your organization.

C.Define default response requirements.

D.Use business rules to automatically calculate dates

A.You cannot link customer data back to the chat that is submitted.

B.You can send a chat survey only while a customer is on the chat.

C.You can create a chat rule to email a transactional survey to a customer after a chat session.

D.You can create a chat rule to pop up a transactional survey at the end of a chat session.

A.Assign guided assistance permission to a profile.

B.Define products and categories.

C.Assign advanced routing permissions to a profile.

D.Create an advanced routing incident queue.

E.Add product and category fields to the Live Help page of the Customer Portal.

F.Create and activate a rule to route incidents to the advanced routing incident queue.

G.Configure collaboration with external users who are not agent desktop users.

H.Add Access Control to a navigation set.