Question 11

When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?
  • Question 12

    A customer is trying to import a report when the following error occurs:
    "The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?
  • Question 13

    Which two are non-CRUD operations?
  • Question 14

    How many rows can be returned by a tabular query?
  • Question 15

    Which four statements are true about incident rules?