Free Access Oracle.1z0-1038-22.v2022-12-20.q31 Practice Test (Page 3)

Question 6

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A.Custom fields

B.Merge fields

C.Conditional fields

D.Incident thread fields

Question 7

Which three actions can a guide branch out to?

A.Creating an incident

B.Calling a URL

C.Calling an add-in

D.Firing a named event

E.Inserting another guide

Question 8

Which two statements are true when working with add-ins in a Custom Object workspace?

A.IGenericObject is the interface that is available with the add-in API for custom objects.

B.IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

C.It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

D.Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

E.You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

Question 9

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A.It is a PHP script that executes only synchronously.

B.It can be triggered by an event that occurs on community objects.

C.It is triggered by an event that occurs on the standard objects that are used by queues.

D.It is also known as the Object Event Handler.

E.It is triggered by an event that occurs on standard objects only.

F.It is always triggered from business rules.

G.It can be triggered by an event that occurs even on a custom object.

Question 10

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A.No exit or finished event is being triggered on the script pages.

B.The agents are not able to get to the pages where they can end the script.

C.The script beginning and ending buttons are not enabled for the script pages.

D.No return events are listed in the incident workflow for the script to use.

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